Frequently Asked Questions

With so many wheels delivering so many meals across the region, state, and country, people understandably become confused about the differences between the various programs. This list of frequently asked questions addresses some of the most common concerns:

HOW DO I GET STARTED?

For more information or to begin service, contact our Social Services department at 330-832-7220 or 800-466-8010, between 8 a.m. and 4:00 p.m., Monday through Friday, or fill out our referral form. Once we have a new client’s information, delivery can typically begin within two business days.

Why are so many organizations called “Meals on Wheels”?

The name “Meals on Wheels” has, for decades, identified many unrelated organizations-including everything from nonprofits to government agencies to one-room mom-and-pop operations.

Is there a national organization for nonprofit Meals on Wheels?

No. A national association, Meals On Wheels America (MOWA) exists for all types of programs and related vendors. Though Meals on Wheels of Stark & Wayne Counties has a membership with MOWA, that organization has no authority over Meals on Wheels of Stark & Wayne Counties, its operations, board or staff. For more information about MOWA go to http://www.mealsonwheelsamerica.org/.

Is Meals on Wheels of Stark & Wayne Counties part of Direction Home?

No. Meals on Wheels of Stark & Wayne Counties is an independent, nonprofit organization. Direction Home is primarily a government program, funded with federal and state appropriations as well as solicited donations. For more information about Direction Home that serves Stark and Wayne Counties, go to http://www.services4aging.org/. Direction Home will refer clients to Meals on Wheels if they believe we can be of any assistance.

Does Meals on Wheels of Stark & Wayne Counties put new clients on a waiting list?

No. We are generally able to serve clients within two business days after services are requested at the administrative offices.

What are the age and income requirements needed to qualify for Meals on Wheels?

Meals on Wheels of Stark & Wayne Counties has no age or income requirements to qualify for services. Anyone who is homebound may receive services and our social services department will be happy to answer questions about eligibility. Simply call 800.466.8010 or 330.832.7220 from 8-4:00 pm, Monday through Friday.

Are Meals on Wheels services free?

No. The charge per meal is $5.00. Some clients may qualify for financial assistance. To learn more, click here.

What sets Meals on Wheels of Stark & Wayne Counties apart from other meal delivery programs?

Our philosophy is to put the needs of our clients first. Every decision made at Meals on Wheels is made in the best interests of our clients. Through this guiding principle several important distinctions have emerged that set Meals on Wheels of Stark & Wayne Counties apart from other programs.

  • Our meals are prepared FRESH daily in our commissary and are supervised by our Program Manager and licensed dietitian to ensure that the meals are balanced for the special needs of our clients.
  • Our meals are delivered HOT to YOUR door by a caring volunteer. They are not dropped off or mailed to you in a freeze dried packet to be re-heated. In this way, NO additional preparation is needed for our clients that may be physically unable to further prepare a meal.
  • Our client’s safety is of the utmost importance. Volunteers that deliver the meals daily are instructed to deliver the meal directly to the client or a caregiver, NOT to simply drop off the meal. In this way, we are able to ensure that the client is well and able to come to the door. In the event a client does not answer when a volunteer arrives, an emergency contact is called to notify them of the client’s status. Lives have been saved by this process. And client’s enjoy the human contact, sometimes the only contact they may have all day.

If you have a question we haven’t answered, please contact us for more information.